Our Services
Customer Service Strategy
PowerHouse Hub has built a combination of online support services and a team to provide a personal touch. Our lessons over the years are that employers want both options.
Online Model
- Training Manuals
- Product Training Videos
- Online onboarding portals for employers and community partners which has documents, policies, and instructional videos on:
- Platform technology with tools and functions instructions
- Tips to find the right talent.
- Details of each of the Community Partners providing the talent.
Automating compliance and onboarding
Workforce Wallets with dynamic compliance
To store and search all licenses, insurances, safety checks and verified skills.
Safety induction and background checks
To automate contractor profiling with background checks and inductions.
Sourcing, onboarding and upskilling
To automate recruitment, onboarding and upskilling of your contractors.
Sourcing, onboarding and upskilling
To automate recruitment, onboarding and upskilling of your contractors.
Promote your CPD program
Services Model
- Product Training Team
- Recruitment Services Team that provides support for Candidates and Employers to help:
- Candidate Screening
- Talent Community Partners
- Within the Marketplace we have community partner teams that specialize in attracting Cyber Security talent within their country or region
- Employers can easily engage with these partners, send through customised requests for talent, and these teams will source the talent for them (all on the platform)
Performance Monitoring
Key Metrics to Monitor in the Partnership Set-Up
- Project Milestones: We track the completion of key project phases or deliverables to ensure the project is progressing as planned.
- Resource Utilization: We monitor how resources (e.g., team members, tools, and budget) are being used to avoid overallocation or underutilization.
- Risk Management Metrics: We track identified risks, their impact, and the effectiveness of mitigation strategies.
- Quality Metrics: We measure defect rates, test coverage, and user satisfaction to ensure the software meets quality standards.
- Change Requests:We monitor the number and impact of change requests to manage scope creep.
Performance Monitoring During Partnership
The Talent Marketplace and Talent Community applications have inbuilt responsive dashboards which measure the following areas as part of our dynamic performance monitoring of the project outcomes:
- Volume of Job Seekers on the platform
- Screening types of questions – gender, language, country of origin, by university or education provider.
- Levels of experience for each candidate
- Compliance assessments for each candidate
- Custom skills assessments for each candidate
- Total Placements with the subscribed employers
- Types of employers placing candidates
- Automated surveys to track employer and candidate feedback
Take the next step in becoming a partner
Learn more about the partner levels and contact us to join the program
