Support
We’re here to help
PowerHouse Upskill and all PowerHouse products are supported with a Service Level Agreement that delivers dedicated uptime, online resources, and a responsive technical support team.
Our deployment team manages the set-up of your portal, integration with your existing tech stack, and the build of your workforce portals and talent communities.
Your license includes access to the PowerHouse Academy: our online product training portal. Your administrators can login to the PowerHouse Academy to access user guides, quick start templates, and instructional videos on all product features and functions.
Need help now?
If you have a question about how PowerHouse Upskill functions, please download the user guides or access the PowerHouse Academy. If you have a technical issue that you need to report, please contact our Service Desk after completing these steps:
Thats’ what we’re here for
- Check your internet connection.
- Ensure you are using the correct URL address.
- If you are using a workplace or open network, try accessing PowerHouse Upskill from a different computer on on your phone.
- If steps 1– 3 do not resolve your issue, please lodge a ticket below and provide as much information as possible.
Portal deployment teams
Our teams manage the customisation and deployment of your portal.
Technical integration teams
Our programmers integrate your existing payroll, HRIS, and other systems with your new portal.
PowerHouse Academy and user guides
Access the PowerHouse academy and user guides to answer all your questions.
Online technical support team
If you experience technical issues, contact our team for speedy resolution.
Deploying your PowerHouse Upskill portal
The PowerHouse Deployment Team customises the platform with your stylesheet, logos and colours. They also work with your administrators to set up your talent communities.
The deployment team also provides a site handover service and introduction to the PowerHouse Academy and Product User Guides to facilitate the self-management of your portal.
User guides and document downloads
The following PowerHouse Product User Guides, SLA agreement and customer license agreement are available for download. These resources will help you understand and self-manage your portals:
- The PowerHouse Workforce User Guide
- The PowerHouse Connect User Guide
- The PowerHouse License Agreement & SLA
- The PowerHouse Accessibility Statement
PowerHouse Academy and instructional videos
PowerHouse Academy is a portal designed for your site administrators to access training videos and courses on how to use the PowerHouse Upskill modules and settings.
PowerHouse Academy is presented as a series of courses on the different products and modules. Most training pages feature instructional videos with voice-overs to help you use specific functions to manage the portal.
Username: a.learner
Password: 123456
Technical integration and support
You can deploy PoweHouse Upskill as a complete standalone portal, or you can integrate the platform with your tech stack.
The most common service is integrating PowerHouse Upskill with your payroll systems to synchronise your users across all your applications.
Other integration services include SAML 2.0 Single Sign-On, LDAP, Active Directory, SAP, and Oracle integration.
We can also integrate with specific apps from the PowerHouse App Store.
